Golden Cold Chain Logistics (GCCL) is committed to providing you with the best possible customer service experience and is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of Your Personal Information
There are many aspects of this Website that can be viewed without providing personal information. However, for access to certain customer support features, enquiries or services, you may be required to submit personally identifiable information. This may include, but is not limited to, your name, email address, telephone number, company information, or other details relevant to your enquiry or service request.
Sharing of Your Personal Information
We may occasionally engage third-party service providers to perform services on our behalf, including but not limited to handling customer enquiries, processing transactions, facilitating freight and logistics services, maintaining our Website, or providing technical support. These service providers will only be permitted to access the personal information necessary to perform their services.
Golden Cold Chain Logistics (GCCL) takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations concerning the protection of your personal information.
Use of Your Personal Information
For each visitor to our Website, we may collect certain non-personally identifiable information, including but not limited to browser type, browser version, language preferences, operating system, pages viewed while browsing the Website, page access times and referring website addresses. This information is collected solely for internal purposes, including monitoring website traffic and trends, improving Website performance and delivering a more personalised user experience.
From time to time, we may use customer information for new, unanticipated purposes not previously disclosed in this Privacy Policy. Should our information practices change in the future, any data collected following the policy update will be handled in accordance with the revised Privacy Policy.
Changes to This Privacy Policy
Golden Cold Chain Logistics (GCCL) reserves the right to amend this Privacy Policy at any time. Any changes will become effective upon publication on this Website. By continuing to access and use the Website following any changes, you accept and agree to the updated Privacy Policy.
Accessing Your Personal Information
You have the right to access your personal information, subject to exceptions permitted by law. If you wish to access your personal information, please contact us. For security reasons, you may be required to submit your request in writing. Golden Cold Chain Logistics (GCCL) reserves the right to charge a reasonable fee for searching for and providing access to your information on a per-request basis.
Contacting Us
Golden Cold Chain Logistics (GCCL) welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy or would like further information, please contact us through the contact details provided on this Website during business hours, Monday to Friday.
Call: (03) 9286 0001
Email: gccl@goldenlogistics.com.au
Write to us: 3 McPherson Street, Maddingley. VIC.
Please see our Terms & Conditions (Hyperlinked)